Privacy Policy
Effective Date: November 11, 2025
Introduction
This Privacy Policy describes how 888.1 LLC ("888.1", "we," "us," or "our") collects, uses, discloses, and protects the personal information of our customers and users of our managed services ("you" or "your"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through our services, website, and related applications (collectively, the "Services").
We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information about your rights and obligations.
Key Terms
To help you better understand this Privacy Policy, we have defined some key terms:
- Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
- Services: The managed IT services, technical support, cloud services, cybersecurity services, and other related services provided by 888.1.
- Customer: Any business entity or individual that has engaged 888.1 to provide Services.
- User: Any individual who uses our Services, including employees or representatives of our Customers.
- Data Controller: The entity that determines the purposes and means of processing personal information.
- Data Processor: The entity that processes personal information on behalf of the Data Controller.
Personal Information We Collect
The personal information we collect depends on the nature of our relationship with you and the Services we provide. We may collect the following categories of personal information:
Contact and Identification Information
- Your name and job title
- Business address and personal address (if applicable)
- Email addresses (business and personal, if provided)
- Telephone numbers (business and personal, if provided)
- User IDs, passwords, and other authentication credentials
Technical and Usage Information
- IP addresses and other network identifiers
- Device information (operating system, hardware model, etc.)
- Browser type and version
- Log data and usage statistics
- Service performance data
- System configuration information
Business Information
- Business name and contact details
- Billing and payment information
- Service history and preferences
- Contract and agreement details
- Communications with us
Support and Service Information
- Service requests and trouble tickets
- Technical issues and resolutions
- Service logs and performance metrics
- Feedback and survey responses
How Your Personal Information is Collected
We collect personal information through various channels:
Direct Collection
- When you sign up for our Services
- When you contact our support team
- When you provide information through our website
- When you communicate with us via email, phone, or other means
- When you complete forms or surveys
Automated Collection
- Through the use of cookies and similar technologies on our website
- Through our monitoring and management tools
- Through our security and network monitoring systems
- Through automated service and performance monitoring
Third-Party Sources
- From our service partners and vendors (with appropriate permissions)
- From publicly available sources
- From third-party service providers that help us operate our business
How and Why We Use Your Personal Information
We use your personal information only for legitimate business purposes related to providing, maintaining, and improving our Services. Under applicable data protection laws, we have legal bases for processing your personal information, including:
- Performance of a Contract: To fulfill our contractual obligations to you
- Legitimate Interests: To operate our business and provide our Services
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you have given us permission to process your information
The table below explains what we use your personal information for and why:
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Provision | To deliver, maintain, and support the Services you have requested, including technical support, troubleshooting, and system maintenance. | Performance of a Contract |
| Account Management | To create and manage your account, process payments, and maintain business records. | Performance of a Contract |
| Service Improvement | To analyze usage patterns, identify trends, and develop new features and functionality that improve our Services. | Legitimate Interests |
| Technical Operations | To ensure the security, availability, and performance of our Services, including monitoring network traffic, preventing fraud, and resolving technical issues. | Legitimate Interests |
| Communication | To communicate with you about your account, respond to inquiries, provide updates about our Services, and deliver important notices. | Performance of a Contract, Legitimate Interests |
| Compliance | To comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others. | Legal Obligation |
Our Commitment Regarding Your Data
We are committed to the following principles regarding your personal information:
- No Selling of Data: We do not sell your personal information to third parties in any way, shape, or form.
- Limited Use: We only use your personal information for what is needed to fulfill our Services and for improving our Services.
- Data Minimization: We collect only the personal information necessary to provide and improve our Services.
- Security: We implement appropriate technical and organizational measures to protect your personal information.
- Transparency: We are transparent about our data practices and provide you with meaningful control over your information.
Who We Share Your Personal Information With
We may share your personal information with the following categories of recipients:
Service Providers and Subprocessors
We may share your personal information with third-party service providers who help us deliver our Services, including:
- Cloud infrastructure providers
- Technical support and service delivery partners
- Payment processors
- Communication and collaboration tool providers
These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Affiliated Companies
We may share your personal information with our parent company, subsidiaries, and affiliated entities for purposes consistent with this Privacy Policy.
Legal and Regulatory Authorities
We may disclose your personal information when required by law, regulation, legal process, or governmental request, including:
- In response to a court order, subpoena, or similar legal process
- To comply with laws, regulations, or industry standards
- To protect against fraud, security threats, or other harmful activity
- To protect our rights, property, or safety, or that of our users or others
Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to our successor or assign.
How Long We Keep Your Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- For the duration of our contractual relationship with you
- As required by applicable laws and regulations
- As necessary to comply with legal obligations, resolve disputes, and enforce our agreements
Different retention periods apply to different types of personal information. When personal information is no longer needed, we securely delete or anonymize it.
How We Protect Your Personal Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection and security
- Physical security measures for our facilities
- Network security monitoring and intrusion detection
While we take reasonable steps to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Your Rights Regarding Your Personal Information
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request information about the personal information we hold about you and to obtain a copy of that information.
- Right to Rectification: The right to request that we correct inaccurate or incomplete personal information about you.
- Right to Erasure: The right to request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: The right to request that we limit the processing of your personal information in certain circumstances.
- Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
- Right to Object: The right to object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the information provided in the "How to Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Cookies and Similar Technologies
Our website and Services may use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our website.
We use the following types of cookies:
- Essential Cookies: Necessary for the operation of our website and Services.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Enable our website to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website and Services.
International Data Transfers
We may transfer your personal information to countries other than the country in which you reside. When we transfer personal information across borders, we take steps to ensure that your information receives an adequate level of protection, including:
- Implementing appropriate safeguards, such as standard contractual clauses approved by relevant regulatory authorities
- Ensuring that recipients of your personal information are bound by contractual obligations to protect your information
- Conducting assessments of the adequacy of data protection in the recipient country
Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where required by law, by providing you with notice through other means.
The updated Privacy Policy will be effective when posted, unless a different date is specified. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
888.1 LLC
Email: privacy@eighteighteight.one
Complaint Resolution
If you have a complaint about our handling of your personal information, please contact us directly so that we can address your concern. You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of California, United States without regard to its conflict of law provisions.
Severability
If any provision of this Privacy Policy is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
Entire Agreement
This Privacy Policy constitutes the entire agreement between you and 888.1 regarding the collection, use, and protection of your personal information in connection with our Service.